BASKETBALL WEAR BRAND BFIVE

If any defective items are included in the delivered goods, we will replace or remanufacture them. (Shipping costs will be borne by us.)
We will make a determination based on photos of the defective condition you send us.
Please note in advance that we will not accept returns or refunds for any items that have been marked by the customer.

Defective product standards

・The fabric, stitching, and finishing of the product are significantly worse than normal.
・If the marking (number, name, etc.) or size differs from the ordered specifications
・If the delivered product differs significantly from the description on the sales page.

Our jerseys are hand-sewn and marked one by one after receiving an order from the customer.
While we take great care in manufacturing them, there may be slight variations in size and colour compared to mass-produced items from large manufacturers.
Please understand this before purchasing.
The following conditions will not be considered defects.

About sewing
・Minor fraying of seams before use
・Unraveling or breakage of seams after use
・Size difference of a few centimeters from the stated specifications.

About the fabric
・The dirt is light enough to be cleaned by washing.
・Uneven colouring, colour bleeding, and colour fading in the fabric.
・Differences in fabric colour depending on the manufacturing period.
・Tiny scattering and adhesion of marking dyes

About marking
・Slight misalignment of markings and colour density
・Peeling, cracking, and discoloration of the marking sticker after use.
・Transparency of the background on the marking sheet, including numbers, personal names, and team names.

others
・Although they are the same product, there are differences in design, colour, and fabric material due to differences in the manufacturing period.
・If you order additional items, there may be slight differences in design, colour, and fabric material compared to your previous order.
・Products that are described in advance as being defective, such as "outlet products" or "clearance items."

About sublimation printed products
Sublimation dyeing is a special process that transfers (dyes) your desired design colour onto the fabric. However, the colour may vary slightly depending on the temperature and humidity on the day of production.
Also, there is a possibility of small white dots or white lines appearing due to the inclusion of minute amounts of dust.
Please understand that this is beyond our control during the manufacturing process.

Sublimated jerseys will not be eligible for exchange if they are in the following condition:
・Uneven colouring, colour fading (white spots or white lines appearing)
・Ink transfer onto white fabric
・There may be slight differences between the image and the actual product regarding the marking location.
・When placing an additional order, please note that there may be slight colour differences compared to the previously ordered item.
・Please note that the colour you see on your computer screen may differ from the actual product colour (please check with an actual sample).
・Differences between data colours and print colours when you specify a colour other than our designated colour (data submission).

For information on delivery dates, please see the Delivery Information page.

If we are experiencing a high volume of orders, delivery times may be delayed. Delivery dates are not guaranteed, so please place your order with sufficient lead time. Please note that we cannot accept returns due to delivery delays. For actual delivery dates, please check the automated email sent after placing your order.

Delivery dates are estimates only. Delivery may be delayed due to transportation delays or during periods of high order and shipping volume.
Please note that we do not accept returns or refunds due to delivery delays.

Bank transfer[CommBank]

If paying by bank transfer, please use the "transaction receipt/statement" from your financial institution. If you require a receipt in our company's name, you can issue one from the member registration screen after we confirm your payment. Please note that if a significant amount of time has passed since your purchase, we may not be able to issue a receipt due to accounting procedures.

BASKETBALL WEAR BRAND BFIVE
Opening hours: Monday to Friday 10:00 - 17:00