FREQUENTLY ASKED QUESTIONS
Here are some frequently asked questions in a Q&A format.
Clicking on a question will display the corresponding answer below. We have included a wide range of information, including how to order and delivery times, so please be sure to read it before ordering.
For questions other than those listed below, please contact us separately via the Inquiry Form.
About your order
After creating your design using the simulator, we will issue an ID.
You will receive an email at the email address you registered when issuing the ID.
Please access the URL in that email, fill in the details on the order form, and place your order.
Afterward, our staff will send you confirmation details and marking images. Once you have reviewed and replied to these, we will begin production or guide you through the payment process.
Design and size changes, as well as cancellations, are possible before manufacturing begins.
Please note that we cannot accept any changes or cancellations after manufacturing has begun. Please contact us by email before making payment or confirming your order.
The number of items required for the initial order varies depending on the product.
Please see the product page for each item for details.
You can place an order even if the size and quantity haven't been finalized.
Also, even after placing an order, you can change the specifications and quantity before the order is confirmed.
If you only want to know the price, you can get a rough estimate with our free quote service.
You can request a free quote from each product page.
If you do not receive an email from BFIVE, please contact us to report that you did not receive the email.
The following are possible reasons why you may not receive an email. Please be careful when registering your email address.
① Incorrect email address entered during registration
Please be careful to avoid input errors, such as using full-width characters in the address or reversing hyphens (-) and underscores (_).
② It is being treated as spam.
Your internet service provider or security software may be treating BFIVE's email address as spam.
Please change your settings to allow receiving emails from this address, or provide us with a different email address.
③I registered using my mobile phone's email address.
Depending on your mobile phone settings, you may not receive emails from us.
Please disable any settings that block emails from your PC.
We do not accept returns or exchanges of products.
However, we will replace items that are different from what was delivered or are defective free of charge.
Please check the URL below for details.
Regarding defective products
Regarding additional orders
Orders can be easily placed after logging in as a member, from the [Order Information] section on the member's top screen.
For more details, please check the URL below.
How to place an additional order
Additional orders are generally possible from one piece.
*Some products may not be available for single-piece orders.
Please check the product page for each item for details.
Please check the following URL for delivery dates.
Delivery date information
It is included in the product price.
Even if the person in charge changes, additional orders are possible.
To link your orders, the new person in charge needs to register as a new member.
Register Here
After registering, please contact us via the inquiry form with the following two points:
1. The new customer's membership number
2. The previous customer's name (full name) or order number
Inquiry Form Here
After receiving your contact, our representative will contact you with instructions on how to place an additional order.
Regarding delivery dates
Delivery times may vary depending on when you place your order.
Please check the following URL for delivery information.
Delivery date information
About payment
Payment is by bank transfer only.
Payment will be processed after your order is confirmed, so please transfer the funds to the account specified in the confirmation email.
We do not accept credit card payments.
Payment is by bank transfer only.
It is included in the product price.
Documents can be issued from the member screen.
Please check the order information page for availability.
How to issue a tax invoice
About the product
Please refer to the length, width, and pant length (when laid flat) listed on each product page.
(*Size specifications vary depending on the product)
Additionally, you can measure the length and width of your existing clothing and compare them to our garments to determine the perfect size.
You can order tops and bottoms in different sizes. *Not available for some products.
You can register the size breakdown for tops and bottoms separately, so please register them in different sizes.
Also, if you are ordering a single item, please register the other item as "none".
To ensure long-lasting use, please handle the product carefully, following the instructions below.
- ① Please use a gentle, neutral detergent. Bleach and detergents containing fluorescent agents may cause discoloration.
- ② If using a washing machine, turn the jerseys inside out, place it in a laundry net, and wash it carefully on the "hand wash mode" or "gentle cycle."
A short wash is sufficient to remove sweat from the jerseys. - ③ Do not wash with other clothes.
There is a risk of colour transfer, and metal parts such as hooks and zippers may damage the fabric. - ④ To prevent fading from direct sunlight, dry the garment inside out in the shade.
- ⑤ Do not use a dryer, as the high temperature may damage the fabric.
If the stitching deteriorates significantly during normal use or washing, we will replace, repair, or remanufacture the item free of charge. However, this is only applicable if you contact us within 3 months of delivery.
Specifically, this applies to cases where significant fraying or thread breakage occurs due to stitching issues.
Damage to the fabric after use is not covered by our replacement, repair, or remanufacturing policy. Thank you for your understanding.
Please see here for more details.
Regarding defective products
About the design
We can manufacture apparel with completely original designs (free design).
Please contact us separately for details.
If the product is compatible with a 3D simulator, you can check the image using the simulator.
*Simulator-compatible products only include the creation of images for markings such as team names.
Products manufactured by other companies cannot be made to the exact same specifications in terms of fabric, colour, size, etc.
If a similar image is acceptable, we may be able to accommodate your request with a free design, so please consult with us.
While we offer designs inspired by professional team jerseys, they will not be exactly the same in terms of fabric, colour, or design. If a similar image is acceptable, we may be able to accommodate your request with a free design; please consult with us.
However, please understand that we cannot guarantee an exact match.
Please see here for information regarding the jersey fabric.
About the fabric
For other fabrics, please see the individual product pages.
Sublimation products such as jerseys, reversible jerseys, and warm-ups are available in the following colours.
Colour list
About marking
At our company, all jerseys and markings are manufactured using sublimation printing.
Because the ink is directly absorbed into the fabric, the fabric and the mark are integrated into a single design.
For numbers and personal names, it is generally not possible to specify the size.
For team names, emblems, and logos, size can be specified.
You can check the fonts at the following URL.
About marking
You can mark any symbol that can be printed on a PC, but please note that symbols with thin lines or complex shapes cannot be marked.
There is no character limit, but the size and width of each character will decrease as the number of characters increases.
Two-line marking is also possible; please indicate this in the comments section if desired.
If you send us AI or EPS data, we will only charge a marking fee.
If you do not have data, we will create the data for you, and a design fee will be charged.
We will inform you of the design fee after we have reviewed it.
"Customer-provided data" refers to team names and logos that you design from scratch yourself, without using any fonts or colours provided by our company.
If you have data, please attach it to your inquiry via the contact page.
You can also send photos and illustrations. (A design fee will be charged for non-digital submissions.)
We do not offer marking-only installation services or marking material sales services.
